Boil Water Advisories – useful information!

What is a Boil Water Advisory?
A Boil Water Advisory is a public health recommendation from Carolina Water Service, Inc. of North Carolina (CWSNC) advising customers to boil their tap water before using it. This is in response to an event that could have allowed contaminants to enter the water distribution system. Because the water quality is unknown, customers should assume the water is unsafe to drink and take the necessary precautions listed below.

When does CWSNC issue a Boil Water Advisory?
Typically, we issue a Boil Water Advisory after a water main break repair, small or widespread loss of pressure in our water system, or a natural disaster.

In some cases, our crews can repair a water main while maintaining adequate pressure to prevent contamination from entering the water distribution system. (When we do a repair in this way, no Boil Water Advisory is needed.)

When we issue a Boil Water Advisory, we notify only the customers affected. If the risk of contamination is widespread, CWSNC will put information on our website,  notify customers using our My Utility Connect application, social media, etc. to inform the public.

How long will a Boil Water Advisory be in effect?
An advisory will remain in effect until bacteriological test samples show the water is safe to drink. Bacteriological testing typically takes 24 to 28 hours to complete.

What should I do during a Boil Water Advisory?
Boil tap water before using it for drinking, making ice, washing dishes, brushing teeth or preparing food. Bring tap water to a rolling boil for at least 1 minute and let it cool.

Should I use my coffee maker, water or ice dispenser when a boil water advisory is in effect?
During an advisory, do not use water from any appliance connected to your water lines. This includes water and ice dispensers in your refrigerator/freezer. Use boiled or bottled water to make coffee and ice.

How should I wash dishes during a Boil Water Advisory?
Household dishwashers are generally safe to use if the water reaches a final rinse temperature of at least 150 degrees Fahrenheit or if the dishwasher has a sanitizing cycle.

To wash dishes by hand:
Use boiled water; or wash and rinse dishes as normal. Then in a separate basin, add 1 teaspoon of unscented household bleach for each gallon of warm water. Soak dishes in basin for a least 1 minute. Let dishes air dry completely.

Should I bathe or shower during a Boil Water Advisory?
It is safe to bath or shower, but be careful not to swallow any water. Use caution when bathing babies and young children. Consider giving them a sponge bath to reduce the chance of them swallowing water.

Can I wash my hands during a boil water advisory?
Yes, vigorous handwashing with soap and your tap water is safe for basic personal hygiene. However, if you are washing your hands to prepare food, you should use boiled (then cooled) water, disinfected or bottled water with hand washing soap.

What if I drank some of the water before I found out about the advisory?
This advisory was issued as a precaution, so your risk of getting sick is very low. However, if you begin to have a fever, diarrhea, or nausea you should seek medical attention.

How will I know when the advisory or notice has been lifted?
CWSNC will rescind the Boil Water Advisory when the results from the testing have been confirmed that the water is safe to drink. You will receive your notification the same way you were informed of the advisory.

Is a Boil Water ADVISORY the same as a Boil Water NOTICE? NO!
We issue a Boil Water Advisory when water contamination is possible. In an advisory, we recommend that affected customers boil CWSNC water before consumption or use bottled water. A Boil Water Advisory is voluntarily issued when water contamination is possible.We provide the notification as a courtesy to keep our customers safe just in case.  During an advisory we recommend that customers vigorously boil water for at least 1 minute before consumption or drink bottled water.

We issue a Boil Water Notice when contamination is confirmed in the water system. During a notice, affected customers must boil their water before consumption or use bottled water. A Boil Water Notice is required by law to be issued when contamination is confirmed in the water system. During a notice, affected customers must boil water before consumption or use bottled water.

If you have any questions, call our Customer Service Department at 800) 525-7990.

NEW My Utility Connect App is Live

We’re excited to offer you a convenient way to make payments, manage usage,
and connect with us with our new customer portal and mobile application, MyUtilityConnect.
With a few simple steps, you can begin managing your utility account online and receive these immediate features at your fingertips:
A new way to pay and manage your utility bill is here!

Introducing MyUtilityConnect

  • Access to your account anytime, anywhere, for quick and secure payments
  • Receive notifications when your bill is about to be due or if you missed a payment
  • Receive notifications and estimated restoration time when unexpected outages occur
  • View current and historical usage to monitor trends

Get started with these simple steps:

  1. Visit connect.myutility.us or search “MyUtilityConnect” in the Apple App or Google Play store, or by scanning the QR code at the bottom of this page.
  2. Click “Register” and have your account #, zip code and email ready
  3. When prompted, you will in the rest of your account information
  4. Enjoy the convenience of managing your utility account at your fingertips!

WSC_resident_letter_northcarolina

My Utility Connect Application Coming Soon!

As you may know, we provide water services for residents living in your community, which is why I’m reaching out to you directly to inform you about a new online portal and mobile application that will be available in February 2019!

Our application, MyUtilityConnect, provides customers an easier way to manage their utility account and obtain account information anytime, anywhere. Some of the features available in the mobile application include:

  • Mobile bill payments, reminders on upcoming due date, and flexible payment options
  • Visibility on monthly usage; identify areas where you can conserve and compare your usage to previous time periods
  • Real-time notifications when unexpected leaks and outages occur
  • A faster and easier way to connect with customer support

We’re very excited to give our customers the ability to better monitor their utility account. We also want to make sure our customers are aware this tool is available. To learn more about this application click on this link for a quick video on what and how this will work!

https://www.myutility.us/CarolinaWaterServiceNC/app/

Winter Weather Announcement for December 7, 2018

The Carolina Water Service, Inc. of North Carolina (CWSNC)  team is preparing for the upcoming winter weather anticipated to begin December 8th through December 10th.

Assets (generators, fuel) used for keeping your water and wastewater systems working during weather-related storms are being prepared throughout all potentially impacted service areas.

In the event there are outages, customers will be notified via a VOICE REACH by phone. Please be patient!

Staff will work as quickly as possible to restore services in the event of an outage. Due to an increase volume of customer calls during the winter storm, the Customer Service Department may need extra time to take your call.

Announcements will also be placed on the CWSCN Twitter and Facebook pages – @CarolinaWaterNC and on our website at https://www.myutility.us/carolinawaterservicenc.

Now is also the time to prepare your family and home for any upcoming winter weather. Stay tuned to your local weather provider and do not drive unless absolutely necessary.

Sapphire Valley Subdivision Boil Water Advisory RESCINDED

Please be advised that the previously issued Boil Advisory has been rescinded.  It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation)

Again, the boil advisory has been rescinded.  The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

The streets impacted were:
Hickory Drive
Ash Court
Sourwood Court
Beech Court
Willow Court
Black Oak Drive
Honeysuckle Court
Locust Court
Peach Court
Plum Court
Holly Road
Alder Court
Rock Creek Court

We apologize for any inconvenience this may have caused and appreciate your patience. 

If you should you have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990

IMPORTANT NOTICE FOR HURRICANE FLORENCE

Our Customer Service group anticipates that due to Hurricane Florence you may experience longer than normal telephone wait times. Because of this we ask that all non-emergency calls be placed next week during regular business hours. If you are calling regarding a water or sewer emergency, please stay on the line and an agent will be with you as soon as possible. Thank you for your understanding.

Valve Replacement TODAY!

CWSNC will be installing a new valve in the water system today beginning at approximately 10 am at the following locations: Black Oak Dr., Plum Ct., Wild Cherry Ct. Hawthorne Ct and Rock Creek Ct. Street addresses are listed at the end of this notice.

Customers may experience brief periods of lower than normal water pressure.

Service should return to normal by approximately 1 pm, if you continue to experience any problems after 2 pm, please contact our customer service department at 1-800-525-7990. While we do not anticipate any problems or inconveniences, customers may experience brief periods of lower than normal water pressure, possible cloudy water and/or temporary discoloration.

We will be flushing the system once the installation has been completed to help alleviate any air or discoloration of the water.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

1892 BLACK OAK DR
1926 BLACK OAK DR
1970 BLACK OAK DR
2001 BLACK OAK DR
2001 BLACK OAK DR
2057 BLACK OAK DR
2057 BLACK OAK DR
2129 BLACK OAK DR
2132 BLACK OAK DR
2151 BLACK OAK DR
2189 BLACK OAK DR
2156 BLACK OAK DR
208 BLACK OAK DR
2205 BLACK OAK DR
140 BLACK OAK DR
174 BLACK OAK DR
214 BLACK OAK DR
211 BLACK OAK DR
228 BLACK OAK DR
221 BLACK OAK DR
221 BLACK OAK DR
279 BLACK OAK DR
311 BLACK OAK DR
153 BLACK OAK DR
87 BLACK OAK DR
38 BLACK OAK DR
1496 BLACK OAK DR
2132 BLACK OAK DR
1786 BLACK OAK DR
1693 BLACK OAK DR
1600 BLACK OAK DR
1804 BLACK OAK DR
114 HAWTHORNE CT
114 HAWTHORNE CT
11 PLUM CT
75 PLUM CT
62 PLUM CT
45 ROCK CREEK CT
61 ROCK CREEK CT
195 ROCK CREEK CT
246 ROCK CREEK CT
268 ROCK CREEK CT
354 ROCK CREEK CT
370 ROCK CREEK CT
380 ROCK CREEK CT
8 ROCK CREEK CT
380 ROCK CREEK CT
61 ROCK CREEK CT
21 WILD CHERRY CT
52 WILD CHERRY CT

 

 

 

Voice Reaches Inform and Help You!

Our success in reaching our water and wastewater customers depends on the customer not blocking our telephone number. If you block our number on caller I.D., then any notices for service issues will not be delivered.

If you are not sure you are receiving a voice reach, contact our Customer Service Department using the following information to update your phone number.

Phone: (800) 525-7990
Fax: (866) 842-8348
Email: customerservice@carolinawaterservicenc.com
Hours: 8:00am – 5:00pm Eastern
In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.

Thank you for helping us help you!