Valve Replacement TODAY!

CWSNC will be installing a new valve in the water system today beginning at approximately 10 am at the following locations: Black Oak Dr., Plum Ct., Wild Cherry Ct. Hawthorne Ct and Rock Creek Ct. Street addresses are listed at the end of this notice.

Customers may experience brief periods of lower than normal water pressure.

Service should return to normal by approximately 1 pm, if you continue to experience any problems after 2 pm, please contact our customer service department at 1-800-525-7990. While we do not anticipate any problems or inconveniences, customers may experience brief periods of lower than normal water pressure, possible cloudy water and/or temporary discoloration.

We will be flushing the system once the installation has been completed to help alleviate any air or discoloration of the water.  As a precaution, we recommend customers postpone laundry washing until the flushing has been completed and the water returns to normal.

If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990.

1892 BLACK OAK DR
1926 BLACK OAK DR
1970 BLACK OAK DR
2001 BLACK OAK DR
2001 BLACK OAK DR
2057 BLACK OAK DR
2057 BLACK OAK DR
2129 BLACK OAK DR
2132 BLACK OAK DR
2151 BLACK OAK DR
2189 BLACK OAK DR
2156 BLACK OAK DR
208 BLACK OAK DR
2205 BLACK OAK DR
140 BLACK OAK DR
174 BLACK OAK DR
214 BLACK OAK DR
211 BLACK OAK DR
228 BLACK OAK DR
221 BLACK OAK DR
221 BLACK OAK DR
279 BLACK OAK DR
311 BLACK OAK DR
153 BLACK OAK DR
87 BLACK OAK DR
38 BLACK OAK DR
1496 BLACK OAK DR
2132 BLACK OAK DR
1786 BLACK OAK DR
1693 BLACK OAK DR
1600 BLACK OAK DR
1804 BLACK OAK DR
114 HAWTHORNE CT
114 HAWTHORNE CT
11 PLUM CT
75 PLUM CT
62 PLUM CT
45 ROCK CREEK CT
61 ROCK CREEK CT
195 ROCK CREEK CT
246 ROCK CREEK CT
268 ROCK CREEK CT
354 ROCK CREEK CT
370 ROCK CREEK CT
380 ROCK CREEK CT
8 ROCK CREEK CT
380 ROCK CREEK CT
61 ROCK CREEK CT
21 WILD CHERRY CT
52 WILD CHERRY CT

 

 

 

Voice Reaches Inform and Help You!

Our success in reaching our water and wastewater customers depends on the customer not blocking our telephone number. If you block our number on caller I.D., then any notices for service issues will not be delivered.

If you are not sure you are receiving a voice reach, contact our Customer Service Department using the following information to update your phone number.

Phone: (800) 525-7990
Fax: (866) 842-8348
Email: customerservice@carolinawaterservicenc.com
Hours: 8:00am – 5:00pm Eastern
In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.

Thank you for helping us help you!

Water Leaks? Check out these tips!

Tips You Can Use

Fix a Leak Week is less than a month away! Check out the WaterSense Fix a Leak Week page for tips you can share with customers and a map of WaterSense partner events across the country.

If you have an event that is not on the map, contact WaterSense to let us know about it.

A Spanish version of the guide is also available. Let’s find and fix those leaks this March!

https://www.epa.gov/watersense/fix-leak-week

Winter weather is on its way!

Winter weather is on its way!

Winter weather brings icy winds and dipping temperatures which can do a lot of damage to your
home by freezing pipes and leaving you without flowing water. There are many precautions you
can take now to help you avoid the expense and inconvenience of frozen pipes during an
extended cold spell.

Before Freezing Weather
1. Disconnect and drain hoses from outside faucets. If your home has a separate shut-off valve for outside faucets (usually located in the basement or crawl space) then use it to shut the water off to your outside faucets. Then go outside and turn on the faucets to drain water from the line. If your home does not have a separate shut-off valve for
outside faucets, then wrap each outside faucet with insulation or newspaper.

2. Insulate pipes or faucets in unheated areas such as the garage, crawl space, or attic. Check with your local home improvement store for which materials to use to insulate your pipes.

3. Show household members how to turn off water to the house in case of emergencies. The main shut-off valve is often located near the water heater or the washing machine. If a pipe bursts anywhere in the house – kitchen, bath, basement, or crawl space – this valve turns it off.

4. Turn off and drain irrigation systems and backflow devices. Wrap backflow devices with insulating material.

5. Cover foundation vents with foam blocks, thickly folded newspaper, or cardboard.

During Freezing Weather
1. Leave the heat on at least 55 degrees and open cupboard doors under sinks, especially where plumbing is in outside walls, to let interior heat warm the pipes.

2. Temporarily, keep a steady drip of cold water at an inside faucet farthest from the meter. This keeps water moving, making it less likely to freeze.

3. If you are away for any length of time, you may consider shutting off your home’s water to reduce the chances of frozen or broken pipes. Contact your water provider for more information on how to do this.

4. Have your plumber and water provider’s telephone number handy. During an extended cold spell, your pipes might freeze despite the best precautions.

If Your Pipes Freeze
1. Determine which pipe(s) are frozen. If some faucets work but others don’t, that means pipes inside your home are likely frozen. If none of your faucets work, there may be a problem at the street – contact your water provider.

2. Find the frozen pipe(s) and attempt to thaw them with a hair dryer using a low setting. Wave the hair dryer back and forth along the frozen area. NEVER thaw a frozen pipe with an open flame.

3. Shut off water and power (or gas) to the water heater if you have a leak or a broken pipe. Contact your water provider if you are unable to find the shut-off valve or the valve doesn’t work. Check with a plumber or home improvement store for leak repair supplies and information.

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