Important Information for Reopening your Business, Church, School, Rental Property, or Vacation Home Post COVID – 19 Pandemic

As a result of the pandemic, many of our customers may have temporarily closed businesses, churches, school buildings, or a vacation rental/home.  Water that is held unused in pipes while the buildings are closed can become stagnant and produce undesirable tastes or odors when the building is reopened and water use is returned to normal.

To avoid these problems, it is recommended all customers take precautionary actions to minimize water quality complaints when buildings or homes reopen.
The building plumbing, including water heaters, should be thoroughly flushed before reopening for normal use.

Thorough flushing includes operating all sink, tub, shower, and toilet fixtures. Safety equipment, such as eye washes, safety showers, and fire sprinkler systems may also require assessment and necessary maintenance.

Water features inside and outside buildings, hot tubs/spas, and cooling towers also can require attention.  The Center for Disease Control CDC) has very detailed information on reactivating plumbing systems after dormant conditions on its website at the link below:

https://www.cdc.gov/coronavirus/2019-ncov/php/building-water-system.html.

Important Information for Reopening your Business, Church, School, Rental Property, or Vacation Home Post COVID – 19 Pandemic

As a result of the pandemic, many of our customers may have temporarily closed businesses, churches, school buildings, or a vacation rental/home.  Water that is held unused in pipes while the buildings are closed can become stagnant and produce undesirable tastes or odors when the building is reopened and water use is returned to normal.

To avoid these problems, it is recommended all customers take precautionary actions to minimize water quality complaints when buildings or homes reopen.
The building plumbing, including water heaters, should be thoroughly flushed before reopening for normal use.

Thorough flushing includes operating all sink, tub, shower, and toilet fixtures. Safety equipment, such as eye washes, safety showers, and fire sprinkler systems may also require assessment and necessary maintenance.

Water features inside and outside buildings, hot tubs/spas, and cooling towers also can require attention.  The Center for Disease Control CDC) has very detailed information on reactivating plumbing systems after dormant conditions on its website at the link below:

https://www.cdc.gov/coronavirus/2019-ncov/php/building-water-system.html.

BOIL WATER ADVISORY RESCINDED 4/15/2020

Sapphire – Power Outage and Boil Water Advisory – RESCINDED

Please be advised that the previously issued Boil Advisory has been rescinded. It is no longer necessary for customers to boil water for human consumption (including, drinking, making ice, brushing teeth, washing dishes and food preparation)

Again, the boil advisory has been rescinded. The water sample results from the laboratory confirmed that your water continues to be safe and you no longer have to boil your water.

Please be advised that this boil water advisory is directly related to the power outage in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at www.epa.gov/coronoavirus.

Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water.

Customers will be notified by a second phone notification message once the Boil Advisory has been rescinded.

This has been a courtesy call from Carolina Water Service Inc of North Carolina, your local water provider.  We apologize for the inconvenience and appreciate your patience.  If you should have any questions or concerns, please contact our Customer Service Department at 1-800-525-7990

 

Please only Flush TOILET PAPER!

Disinfectant wet wipes, paper towels and toilet paper are flying off the shelves. These products help keep us clean and reduce the spread of the COVID-19 virus. But when we remember that products like baby wipes and wet wipes are not as “flushable” as typically advertised, it’s no surprise that we’re now at a greater risk for sewer blockages in our communities.

If TP isn’t available, it’s easy to reach for an alternative – but keep in mind these wipes need to stay out of our pipes, period. Keep a bin next to the toilet for disposal! Do with wet wipes what you’d do with a baby’s diaper or other hygiene products.

When “flushable” wipes enter your plumbing system, they don’t disintegrate like regular ol’ toilet paper. They often hold together better than a paper towel and they require more water to travel the distance from inside your house to the buried sewer lines outside. At some point in this journey, you’re going to get a clog! If wipes survive the trip to the water treatment plant, they just clog up the giant pumps there, creating even bigger problems.

So now that we’re never flushing our wet wipes again, are you wondering what else doesn’t belong down the drain? Read this quick list of items we’re all guilty of tossing… Now here’s to helping our pipes stay clog-free.

  1. Q-Tips and cotton balls – They will never disintegrate like TP, so don’t flush ‘em.
  2. Feminine hygiene products – Pads and tampons are meant to absorb liquids, not break down in them. They are never safe to flush.
  3. Dental floss – Floss might look harmless, but this stuff is tough. It can create a net when it’s swishing around in your pipes and wrap around parts of your septic system, even burning out the motor.
  4. Diapers – No no no no no! Diaper pails exist for a reason.
  5. Condoms – They’re designed to never break down in water. Put it in the trash.
  6. Medication – Toilet water doesn’t break down the prescription drugs you flush, meaning that whatever you’re taking will end up in the environment. Throw into the trash or return it to a pharmacy.
  7. Kitty Litter – Some cat litter brands advertise as being flushable, but don’t believe the hype. All it does is make water more difficult to purify on the other end.
  8. Cigarettes – Ciggie butts are full of chemicals! Don’t smoke them and don’t flush them.
  9. Hair – When flushed, hair acts like dental floss and creates a net that gets caught on everything. Plus, it never dissolves in water, no matter how long its there.
  10. Bleach – It’s too harsh of a chemical to use as a part of your routine cleaning, try getting toilet stains out with vinegar instead.

And of course, no fats, oils or grease, either! But more on that later.

CAROLINA WATER SERVICE, INC. OF NORTH CAROLINA ANNOUNCES SUSPENSION OF WATER SHUTOFFS

Delinquent Accounts Will Not Be Cut and Suspended Accounts Restored

COVID-19 customer service number – 1-800-272-1919

Charlotte, NC – Don Denton, President of Carolina Water Service, Inc. of North Carolina (CWSNC), has announced that CWSNC will be suspending water service shutoffs for delinquent payments in all its service territory effective immediately. Additionally, the company will begin reconnecting service to those customers who are currently not receiving water service due to lack of payment on delinquent accounts.

“As a public utility, CWSNC  understands our obligations to the communities we serve including the personal safety of our neighbors through personal sanitation,” said Denton. “We know a safe and reliable source of potable water is vital for hand washing, surface cleaning, and all other measures to mitigate the impact of COVID-19.”

CWSNC  customers impacted by this decision will be notified as quickly as possible and reconnections will begin promptly. Denton indicated that the policy will remain in effect until at least March 30 and will be reevaluated at that time considering the prevailing COVID-19 conditions.  Customers who are behind on their bills are encouraged to bring them current or discuss their options with CWSNC  customer service as the suspension of shutoffs is only temporary.

“Maintaining service to our customers is a simple decision for us as we encourage everyone to follow the guidelines recommended by the Centers for Disease Control (CDC) to protect themselves and their families,” Denton added.

To Flush or Not to Flush? We have the Answers to this Question!

Today, there are many products on the market that promise the consumer that it is flushable. Baby wipes, clean wipes, feminine hygiene items such as tampons, adult diapers, and multi-layer toilet paper cleaning wipes, and even pre-moistened towelettes all claim to be flushable. But guess what? This is not the truth.

The truth is that these products create blockages in the sewer system and your lines costing up to thousands of dollars to repair. Carolina Water Service, Inc. of North Carolina (CWSNC) crews spend hours clearing the wall of wipes out of our wastewater treatment plants. Some people say, “well it went down the toilet fine.” However, once it hits a bend in the line, it gets stuck and if everyone flushes a lot of these items, then we have blocked sewer lines.

There are only three things that you can flush down the toilet – urine, feces and toilet paper. Just remember that the only this to flush is human waste, or the three Ps: pee, poo, and paper.

Here is a list of things not to flush.

Paper Towels
Cosmetic Wipes
Baby Wipes
Condoms
Tampons and Pads
Dental Floss
Contact Lenses
Cotton Swabs
Diapers – baby or adult
Facial Tissues
Medication
Cigarette Butts
Hair
Chewing Gums and any Food
Cooking Grease and Oil
Bleach
Band-Aids
Paint
Cat Litter
Dryer Sheets
Cotton balls

The toilet was invented only to dispose of human waste and if you use it for other than this one purpose, you damage your plumbing, cause the community to face sewer issues and can pollute the water supply in some instances. Flush smart and help CWSNC keep our wastewater treatment systems working to their greatest capacity!

 

 

A Boil Water Advisory – What is this and What do I do?

You receive a call, text or email about a water main break and a boil water advisory from Carolina Water Service. But what does this mean? Is my water safe to use? What do I do? Below is information about what a Boil Water Advisory is and what you need to do to keep your family safe during these notices.

A Boil Water Advisory is a public health recommendation from Carolina Water Service, Inc. of North Carolina (CWSNC) advising customers to boil their tap water before using it. This is in response to an event that could have allowed contaminants to enter the water distribution system. Because the water quality is unknown, customers should assume the water is unsafe to drink and take the necessary precautions listed below.

When does CWSNC issue a Boil Water Advisory?
Typically, we issue a Boil Water Advisory after a water main break repair, small or widespread loss of pressure in our water system, or a natural disaster.

In some cases, our crews can repair a water main while maintaining adequate pressure to prevent contamination from entering the water distribution system. (When we do a repair in this way, no Boil Water Advisory is needed.)

When we issue a Boil Water Advisory, we notify only the customers affected. If the risk of contamination is widespread, CWSNC will put information on our website, notify customers using our My Utility Connect application to inform the public. You can also find these notifications on our website under the Service Alerts Tab – the red tab at the top right corner of the website.

How long will a Boil Water Advisory be in effect?
An advisory will remain in effect until bacteriological test samples show the water is safe to drink. Bacteriological testing typically takes 24 to 28 hours to complete.

What should I do during a Boil Water Advisory?
Boil tap water before using it for drinking, making ice, washing dishes, brushing teeth or preparing food. Bring tap water to a rolling boil for at least 1 minute and let it cool.

Should I use my coffee maker, water or ice dispenser when a boil water advisory is in effect?
During an advisory, do not use water from any appliance connected to your water lines. This includes water and ice dispensers in your refrigerator/freezer. Use boiled or bottled water to make coffee and ice.

How should I wash dishes during a Boil Water Advisory?
Household dishwashers are generally safe to use if the water reaches a final rinse temperature of at least 150 degrees Fahrenheit or if the dishwasher has a sanitizing cycle.

To wash dishes by hand:
Use boiled water; or wash and rinse dishes as normal. Then in a separate basin, add 1 teaspoon of unscented household bleach for each gallon of warm water. Soak dishes in basin for a least 1 minute. Let dishes air dry completely.

Should I bathe or shower during a Boil Water Advisory?
It is safe to bath or shower but be careful not to swallow any water. Use caution when bathing babies and young children. Consider giving them a sponge bath to reduce the chance of them swallowing water.

Can I wash my hands during a boil water advisory?
Yes, vigorous handwashing with soap and your tap water is safe for basic personal hygiene. However, if you are washing your hands to prepare food, you should use boiled (then cooled) water, disinfected or bottled water with hand washing soap.

What if I drank some of the water before I found out about the advisory?
This advisory was issued as a precaution, so your risk of getting sick is very low. However, if you begin to have a fever, diarrhea, or nausea you should seek medical attention.

How will I know when the advisory or notice has been lifted?
CWSNC will rescind the Boil Water Advisory when the results from the testing have been confirmed that the water is safe to drink. You will receive your notification the same way you were informed of the advisory.

Is a Boil Water ADVISORY the same as a Boil Water NOTICE? NO!
We issue a Boil Water Advisory when water contamination is possible. In an advisory, we recommend that affected customers boil CWSNC water before consumption or use bottled water. A Boil Water Advisory is voluntarily issued when water contamination is possible. We provide the notification as a courtesy to keep our customers safe just in case.  During an advisory we recommend that customers vigorously boil water for at least 1 minute before consumption or drink bottled water.

We issue a Boil Water Notice when contamination is confirmed in the water system. During a notice, affected customers must boil their water before consumption or use bottled water. A Boil Water Notice is required by law to be issued when contamination is confirmed in the water system. During a notice, affected customers must boil water before consumption or use bottled water.

If you have any questions, call our Customer Service Department at (800) 525-7990