Delinquent Accounts Will Not Be Cut and Suspended Accounts Restored
COVID-19 customer service number – 1-800-272-1919
Charlotte, NC – Don Denton, President of Carolina Water Service, Inc. of North Carolina (CWSNC), has announced that CWSNC will be suspending water service shutoffs for delinquent payments in all its service territory effective immediately. Additionally, the company will begin reconnecting service to those customers who are currently not receiving water service due to lack of payment on delinquent accounts.
“As a public utility, CWSNC understands our obligations to the communities we serve including the personal safety of our neighbors through personal sanitation,” said Denton. “We know a safe and reliable source of potable water is vital for hand washing, surface cleaning, and all other measures to mitigate the impact of COVID-19.”
CWSNC customers impacted by this decision will be notified as quickly as possible and reconnections will begin promptly. Denton indicated that the policy will remain in effect until at least March 30 and will be reevaluated at that time considering the prevailing COVID-19 conditions. Customers who are behind on their bills are encouraged to bring them current or discuss their options with CWSNC customer service as the suspension of shutoffs is only temporary.
“Maintaining service to our customers is a simple decision for us as we encourage everyone to follow the guidelines recommended by the Centers for Disease Control (CDC) to protect themselves and their families,” Denton added.